AI services
AI automation and AI agents.
Process first, then build.
Hand routine work to software so your skilled people spend their time on judgment. We map one workflow, put guardrails around it, build it, test it with your staff, and hand it over documented. AI as a force multiplier, not a replacement.
AI automation and AI agent development means handing routine, repeatable steps of a workflow to software, with people approving anything that matters. Pro IT NW, a Seattle-based, labor-only AI automation consultant, maps one workflow first, then builds, tests and hands it over with documentation and training. It is for teams whose skilled staff lose time to repetitive work. We resell no tools and do not build automation to replace people.
Where should AI automation start?
It starts with the AI your staff already use, and then with one workflow, not a platform.
People are already pasting work into ChatGPT, Claude or Gemini, often on personal accounts with no policy or admin control. Before anything is automated, that use should be on company accounts with clear rules; our AI usage review finds out what is in use. Then we pick one workflow that is repetitive, well understood and painful enough to be worth fixing. Typical candidates:
- Triaging inbound email and requests: reading what arrives, sorting it, and routing it to the right person with a draft response ready for review.
- Document intake: pulling the needed details out of forms, invoices or applications and putting them where they belong.
- Onboarding and offboarding steps: the checklist of accounts, access and notifications that happens every time someone joins or leaves.
- Report assembly: gathering figures and notes from several systems into a draft your team checks and sends.
How it runs
How does an AI agent development project work?
Each project follows the same five steps, so you know what is happening and who is in control at every stage.
- Discovery of one workflow. We sit with the people who do the work and map it step by step, including the exceptions. Some steps are better left to people, and we say which.
- Guardrails. Human approval before any action that sends, pays, deletes or changes records. Least-privilege access, so the automation can only touch what the task needs. Logging of every action.
- Build. With the tool that fits your environment, for example Microsoft Power Automate, n8n or custom code. Fixed rules where the rules are clear; an AI agent only where a step needs reading or judgment.
- Test. On real examples from your own work, with the staff who will use it, before it touches live records.
- Hand over. Documentation of what it does, where it runs, what it can access and how to change or switch it off, plus training for the people who use it and the IT staff who look after it.
What do you get at the end?
- One working, tested automation or AI agent running in your environment
- Approval steps and access limits your team can see and adjust
- Logs of what it did and when
- Written documentation, including how to pause or switch it off
- Staff and internal IT trained to use, maintain and extend it
What this is not
- Not a plan to replace your staff. The people who know the work stay in charge of it
- Not an agent left to act on its own without approval steps you chose
- Not a platform resale. You license any tool directly from its vendor
- Not a black box. Everything we build is documented and handed over
Want the bigger picture on AI on top of Microsoft 365, including how we relate to Leverage Automated? Read Modern Workplace + AI. Worried about what staff already put into public AI tools? See secure AI for business. Need the model to run on hardware you control? See private AI for business.
FAQ
Common questions about AI automation and agents.
What does an AI automation consultant do?
An AI automation consultant looks at how a piece of work actually gets done, decides which steps software can handle reliably, and builds the automation with guardrails so people stay in charge of the decisions. At Pro IT NW, a Seattle-based, labor-only consultancy, that means mapping one workflow first, then building, testing and handing it over with documentation and training for your staff.
What is the difference between workflow automation and an AI agent?
Workflow automation follows fixed rules: when a form arrives, copy these fields into that system and notify this person. An AI agent uses a language model to handle steps that need reading or judgment, such as working out what an email is asking for or pulling details out of a document, and then calls tools to act. Many useful builds combine both, with fixed rules wherever the rules are clear and an agent only where they are not.
Will an AI agent take actions without anyone checking?
Not unless you decide it should. Pro IT NW designs agents so that anything which sends, pays, deletes or changes records waits for a person to approve it by default. Agents run with the least access the task needs, and every action is logged so your team can see what was done and why. Approval steps are only removed for a specific action after your team has watched it work and chosen to.
Which automation tools do you use?
Whichever fits the workflow and your environment, for example Microsoft Power Automate, n8n or custom code. Pro IT NW is vendor-neutral and resells nothing, so we hold no partnerships or license margins on any automation or AI platform. You license any tool directly from its vendor, and the build is documented so your team is not tied to us to change it.
Is AI automation meant to replace staff?
No. Pro IT NW treats AI as a force multiplier for skilled people. The goal is to hand routine, repetitive steps to software so the people who know the business spend their time on judgment, clients and the exceptions that need a human. The people doing the work today are the ones who should shape the automation, and they stay in control of it.
How is Leverage Automated related to Pro IT NW?
Leverage Automated is a Pro IT NW company. It is a related company, not an arm's-length vendor, and we say so up front because the case for hiring a labor-only consultancy is that you can see where our incentives sit. Pro IT NW may build your automation or AI agent itself. Packaged products such as an AI voice receptionist are Leverage Automated's. If you would rather any AI work went to a firm with no relationship to us, say so and we will scope our part on its own.
Free checks
Not ready to talk yet? Start with one of these.
10 questions
Could you take back the keys?
Ten yes / no questions: could you remove your IT provider's access without their help and keep control? Admin accounts, domain, licenses, backups, contract dates.
Open →
Runs in your browser
Who controls your domain?
See who runs your domain's DNS, where your email goes, whether you publish DMARC, and whether on-prem Exchange is still visible. Nothing stored.
Open →
Sample report
See a Copilot readiness report
A sanitized sample assessment: findings scorecard, readiness ratings and remediation roadmap, so you can see what you would get.
Open →
Pick one workflow. We will map it with you.
Tell us which routine task eats your team's time, which systems it touches, and who does it today. We will come back with a fixed scope for automating that one workflow, guardrails included.