Services
Managed IT Support.
With actual boundaries.
For existing clients and selectively for new project clients post-go-live. Senior-led, US-based, scoped — not the unlimited-everything model that breaks small MSPs and breeds resentment.
What's in scope
- Microsoft 365 administration and tenant hygiene
- Endpoint management (Intune, Defender for Business)
- Identity (AD, Entra ID, Conditional Access, MFA)
- Network operations (Meraki, Cisco, Fortinet)
- Backup verification and restore testing
- Patch management and security updates
- Vendor escalation and management
- Quarterly business reviews
What's out of scope
- Unsupported / end-of-life systems (specified in writing per client)
- Project work (sold separately as fixed-fee SOWs)
- Third-party LOB application development or major customization
- Always-on after-hours coverage (priced as add-on)
- Hardware or software resale
Looking for managed support after a project?
The cleanest path is to migrate first, then choose whether to keep us on. Both paths work.