Services · Training
Training for your internal IT team.
On your own environment.
Your IT staff already know your business. We help them get more out of Intune, Entra ID, Microsoft 365, security tooling and AI tools, hands-on, on the systems they actually run. A capable team, made more capable.
Training for your internal IT team from Pro IT NW, a Seattle-based, labor-only consultancy, is hands-on instruction on your own environment. Senior engineers work alongside your staff on Intune, Entra ID, Microsoft 365 administration, security tooling and AI tools for admins. It is for organizations with IT people who want to go further. It is not a course catalog, not exam prep, and not a way to shrink your team.
What can we train our IT team on?
The Microsoft, security and AI work your team does every week.
- Microsoft Intune. Enrolment, compliance and configuration policies, app deployment, updates, and reading why a device is out of line.
- Entra ID. Users and groups, Conditional Access, MFA and passkeys, privileged roles, and hybrid sync.
- Microsoft 365 administration. Exchange Online, SharePoint and OneDrive sharing, Teams, licenses, and PowerShell for the jobs the portal makes slow.
- Security tooling. Microsoft Defender, Purview basics, sign-in and audit logs, and what to look at first when something looks wrong.
- AI tools for admins. Using AI to draft scripts, read logs and write documentation, and knowing what must be checked before it runs.
Why train on our own tenant instead of a lab?
Because your team learns faster on the systems they are responsible for.
A lab teaches the product. Your tenant teaches your product: the policies someone set years ago, the group nobody remembers creating, the exception that keeps a key application working. Working through those with a senior engineer is where confidence comes from.
Anything that could affect users is done carefully: a test group, a pilot policy, or a report-only mode first, agreed with you before the session. Nobody learns by breaking sign-in for the whole company.
How it runs
How does an IT team training engagement work?
It starts with what your team needs, not with a syllabus.
- Short conversation with the team. What they run, where they get stuck, and what they want to own.
- Look at the environment. Enough to plan sessions around your real configuration.
- Agree the scope. Topics, people, format and what is safe to change live.
- Hands-on sessions. Your staff at the keyboard, a senior engineer alongside.
- Leave-behind notes. Written steps for the tasks covered, specific to your setup.
Do you train our team at the end of every project?
Yes. Handover training is part of every Pro IT NW project.
When we finish a migration, an identity project or a security build, the people who will run it get walked through it: how it is configured, how to change it, and what to watch. The aim is that your team can operate it without calling us.
What is this not?
The limits, stated plainly.
- Not a course catalog or a fixed syllabus
- Not exam prep, and no claims about passing vendor exams
- Not a step toward outsourcing your team: the goal is a stronger in-house team
- Not a resale channel: we sell no software or licenses
Who is IT team training for?
IT managers who want their people to own more of the Microsoft stack, and owners or CFOs who would rather invest in the team they have than lean on outside help for every change. It suits a small IT team that inherited an environment, a team taking on Intune or Conditional Access for the first time, and admins who want to use AI tools well and safely.
Related: Microsoft 365 consulting · Entra ID hybrid identity · Identity, Security & Compliance · Claude, ChatGPT and Copilot rollout
FAQ
Common questions about training your IT team.
What does IT team training from Pro IT NW cover?
Hands-on training for your internal IT staff on your own environment: Microsoft Intune, Entra ID, Microsoft 365 administration, security tooling such as Microsoft Defender and Conditional Access, and AI tools that help admins work faster. Each engagement is scoped to the gaps your team actually has, not a fixed syllabus.
Is the training done on our own tenant?
Yes, wherever it is safe to. Your team learns on the systems they run every day, so what they practise is what they will use on Monday. Anything that could affect users is done in a test group, a pilot policy or a report-only mode first, and agreed with you before the session.
Are you trying to take over our IT work?
No. The point of training is the opposite: your team owns and runs the environment, with more confidence and fewer outside calls. We are a labor-only consultancy that also trains internal IT staff. A capable team made more capable is the goal.
Do you train our team at the end of a project?
Yes. Every Pro IT NW project ends with handover training for the people who will run what we built. Your team should be able to operate and change the system without us.
Is this exam preparation?
No. This is practical, environment-specific training on the work your team does. It is not an exam-prep course and we make no claims about passing any vendor exam. If your staff want formal credentials, the vendor's own learning paths are the place for that.
Does it cover AI tools for IT admins?
Yes. We show admins how to use AI tools sensibly in their own work, such as drafting PowerShell, reading logs or writing documentation, and where the limits are: what data should not go into an AI tool, and why output always needs checking before it touches production.
How is training priced?
Scoped up front. Scope depends on the topics, the number of people, and how much preparation the environment needs. You get the scope in writing before any session is booked.
Free checks
Not ready to talk yet? Start with one of these.
10 questions
Could you take back the keys?
Ten yes / no questions: could you remove your IT provider's access without their help and keep control? Admin accounts, domain, licenses, backups, contract dates.
Open →
Runs in your browser
Who controls your domain?
See who runs your domain's DNS, where your email goes, whether you publish DMARC, and whether on-prem Exchange is still visible. Nothing stored.
Open →
Sample report
See a Copilot readiness report
A sanitized sample assessment: findings scorecard, readiness ratings and remediation roadmap, so you can see what you would get.
Open →
Make your IT team more capable on the systems they already run.
Tell us how many people are on the team, what they run, and where they want to go further. We'll come back with a scope.